At FrameNestPro, accessible from www.framenestpro.com, we are committed to protecting your privacy and ensuring the highest standard of security for your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our desktop UI design templates and asset packs.
This policy is structured to comply strictly with the UK General Data Protection Regulation (UK GDPR), the UK Data Protection Act 2018, and the EU General Data Protection Regulation (EU GDPR).
1. Data Controller
For the purpose of applicable data protection laws, the Data Controller responsible for your personal data is FrameNestPro, operating from the United Kingdom:
Trading Name: FrameNestPro
Registered Address: Ffordd Cae Sêl, Llangefni, LL77 7DW, United Kingdom
Contact Email: design@framenestpro.com
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2. Age Restriction & Eligibility
Our website and products are strictly intended for users who are at least 18 years of age.
We do not knowingly collect, solicit, or process personal data from individuals under the age of 18, nor do we permit them to purchase our virtual products. If we become aware that an individual under 18 has provided us with personal data or attempted to initiate a financial transaction, we will take immediate steps to delete that information from our servers and cancel any associated transactions. By using our website, you represent and warrant that you are at least 18 years old.
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3. Data We Collect and How We Use It
We collect personal information necessary to process your digital orders, fulfill licensing agreements, and provide customer support, including:
Identity & Contact Data: Your full name, email address, and billing address.
Technical & Usage Data: IP address, browser type, device identifiers, and details of how you interact with our website.
We process this data based on the necessity to perform a contract with you (delivering the digital product) and our legitimate interest in securing our website against fraudulent activities.
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4. Secure Payment Processing & Anti-Fraud (Stripe)
All financial transactions on our website are processed securely. FrameNestPro does not store, see, or retain your credit/debit card details.
All payments are handled directly by our third-party payment processor, Stripe. Stripe processes your personal and financial data in accordance with their own privacy policies and strict PCI-DSS security standards.
Payment Processor: Stripe, Inc. / Stripe Payments Europe, Limited (SPEL).
Data Transmitted: To complete your purchase, your contact information, billing address, and payment instrument details are securely transmitted to Stripe.
Fraud Prevention: Stripe may use cookies, device identifiers, and automated technologies (such as Stripe Radar) to detect and prevent fraudulent transactions. This data is processed to ensure the security of financial checkout systems.
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5. International Data Transfers
Since our payment processing partner, Stripe, is a global entity headquartered in the United States, your personal information (such as billing data and technical identifiers) may be transferred to and processed in countries outside the UK and the European Economic Area (EEA).
To ensure your data remains protected, these transfers are safeguarded using legally approved transfer mechanisms, including the UK International Data Transfer Agreement (IDTA) and the European Commission’s Standard Contractual Clauses (SCCs).
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6. Data Retention Period
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
Transaction and Order Records: Financial transaction data associated with your downloads will be securely retained for *6 years* from the end of the financial year in which the transaction occurred, to satisfy UK statutory tax obligations (HMRC guidelines) and European accounting standards.
Customer Inquiries: Correspondence and emails sent to design@framenestpro.com will be retained for up to *2 years* to ensure continuity of customer service and license verification.
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7. Your Rights Under UK & EU GDPR
If you are located in the UK or the European Economic Area (EEA), you possess the following rights regarding your personal data:
The Right to Access: Request copies of your personal data held by us.
The Right to Rectification: Request correction of inaccurate or incomplete information.
The Right to Erasure (“Right to be Forgotten”): Request deletion of your data under certain conditions (subject to our statutory UK tax retention obligations).
The Right to Restrict or Object to Processing: Object to or limit how we process your personal data under specific legal grounds.
To exercise any of these rights, or if you have any questions regarding this policy, please contact us directly at design@framenestpro.com. We will respond to all valid GDPR requests within one calendar month.